flex technology group

Zebra Printing Troubleshooting & Solutions

Jump To:

When integrating Zebra printers with EPIC systems in healthcare facilities, you are likely to come upon various challenges that could disrupt operations and affect efficiency. Understanding these challenges in detail and implementing effective solutions can ensure smooth functioning and optimal use of technology in critical healthcare environments. This article outlines the common issues you may run into – and provides practical solutions to each.

1. Driver and Software Compatibility Issues

One of the most significant hurdles with using Zebra printers in conjunction with EPIC systems is driver and software compatibility. Compatibility issues can degrade printer functionality, leading to poor output quality and even complete operational failures. Healthcare settings, with their need for precision and reliability, are particularly vulnerable to these disruptions.


To overcome these compatibility issues, healthcare facilities must prioritize regular updates of their printer drivers and software. It is crucial to download the latest drivers from Zebra’s official website that are specifically designed to work with EPIC systems and the specific versions of Windows operating system they run. This proactive approach helps maintain functionality and ensures high-quality printing outputs.

2. Network Connectivity Problems

Zebra printers in healthcare must be connected to a network to function optimally. However, network issues such as improper configurations or unreliable connectivity can cause significant delays. In healthcare settings where timely and accurate printing of labels and wristbands is crucial, such issues can significantly affect the perceived quality of patient care.


Regularly checking and configuring network settings is essential. This involves ensuring that all settings on Zebra printers and the organization’s network are correctly configured and that the printers maintain a reliable connection to the network. Experienced IT professionals who can oversee network management can help avoid connectivity problems and support continuous printer operation. Our FlexTG professionals are available to assist your IT team as needed. 

RELATED: Implementing MPS in Healthcare Organizations – What You Should Know

3. Label Misalignment and Jamming

Label misalignment and jamming are frequent problems that impact the efficiency and accuracy of print jobs. In a healthcare context, where patient identification and specimen labeling demand utmost accuracy, such issues can pose significant risks to patient safety.


Routine maintenance of Zebra printers is vital for preventing these issues. Regularly cleaning the printer heads and rollers, and ensuring the use of recommended label sizes and high-quality materials can significantly reduce occurrences of jams and misalignments. This maintenance ensures that printers remain reliable and produce accurately aligned prints without interruptions. Implementing managed print solutions can ensure all maintenance happens on schedule.

4. Poor Print Quality

Low print quality can result in unreadable labels that carry critical patient information. Factors contributing to poor print quality include the use of incompatible toners or inks and outdated or poorly maintained printing technology.


It is essential to use only Zebra-approved toners or inks and replace them promptly before they are depleted. Healthcare organizations should perform regular checks and maintenance on their printers to align print heads and clean components thoroughly, ensuring the highest standards of print quality are maintained.

5. Barcode Scanning Failures

Barcodes are integral to healthcare operations for tracking patient data and ensuring the right patients receive the correct medications and treatments. However, if barcodes printed by Zebra printers are not rendered clearly, it can lead to scanning errors and significant administrative hassles.


To prevent scanning failures, operators must use the high-quality print settings offered by Zebra printers. Regular testing of barcode readability with the scanners used in the healthcare facility will ensure that barcodes are consistently clear and accurately rendered, thereby avoiding potential errors in patient care.

6. Print Security Vulnerabilities

In healthcare settings, the security of printed information is paramount. Printers and their outputs often contain sensitive patient information that must be protected against unauthorized access.


Enhancing printer security should be a priority. This includes the implementation of secure network connections and the integration of advanced print security features provided by Zebra. Such measures protect against data breaches and ensure that patient information remains confidential and secure.

7. User Errors and Device Misuse

Often, healthcare staff are not fully trained on the specific features and operations of Zebra printers. This lack of knowledge can lead to operational errors, increased downtime, and frustration among staff members.


Comprehensive training for healthcare staff on how to operate Zebra printers efficiently is essential. Training should cover routine troubleshooting, proper printer maintenance, and a thorough understanding of printer features. Educated staff can utilize printer capabilities fully, minimize errors, and maintain operational continuity.

8. HIPAA Compliance Violations

Healthcare facilities face stringent regulatory requirements for patient data handling and privacy. Printers that are not compliant with these regulations can expose healthcare providers to legal and financial penalties.


Ensuring that Zebra printers are configured to comply with healthcare regulations is crucial. This includes setting up printers to handle patient information according to HIPAA standards and other relevant laws, preventing costly compliance violations, and safeguarding patient privacy.

RELATED: HIPAA Compliance in Print Operations of Healthcare Organizations

By addressing these challenges with well-thought-out strategies and solutions, your healthcare facilities can enhance the functionality and reliability of their Zebra printers, ensuring they effectively support healthcare professionals in their critical roles. 

Jump To:

More Articles