Customer Center

I am*

a customer

not a customer

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Customer Tools - Account & Contact Info

Company Name*

Customer ID Number (If Known)

Name*

First Last

Title*

Email*

Phone*

Which FTG company are you a customer with?*

How can we help?*

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Customer Tools - Report an Issue

What would you like to report an issue with?*

FMAudit

Auto Toner

Customer Portal

Other

Please describe the issue*

Please upload any supporting documentation or screenshots (if needed)

Max. file size: 50 MB.

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Customer Tools - Submit Account Updates

Type of Account Update

Add New Address or Location

Update GL Code (Cost Center)

Update Contact Info

Retire Equipment

Add Equipment

Location ID / Store Number

Location Contact (Name)*

First Last

Location Contact (Email)*

Location Contact (Phone)*

New Address*

Street Address Address Line 2 City State ZIP Code

Equipment ID / Serial Number*

FlexTG Printer ID Number or Device Serial Number

GL Code (Cost Center) Update*

Date of Retirement*

Final Equipment Meter Read*

Select the (+) button to enter more than one device.

FlexTG ID or Serial #

Total Page Count

B&W Page Count

Color Page Count

Is the device tagged?*

Yes

ID Tag Number*

Serial Number*

Device Make & Model*

Device Location: Address*

Street Address Address Line 2 City State ZIP Code

Device Location: Please describe where the device is located in the building*

Is the device networked or local?*

Networked

Local

IP Address*

Do you need a FlexTG printer ID tag?*

Yes

Who should be listed as the recipient (Attn:) for the printer ID tags?*

Submit Printer Configuration Report

Max. file size: 50 MB.

Please enter the store number, location ID, or physical address*

ADD CONTACTS: Please enter any contacts that need to be added to the account

Select the (+) button to enter more than one contact.

Full Name

Title

Phone

REMOVE CONTACTS: Please enter any contacts that need to be removed from the account

Select the (+) button to enter more than one contact.

Full Name

Title

Phone

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Customer Tools - Submit a Meter Read

Equipment Meter Reads*

To enter meter reads for more than 1 asset, press the (+) button.

FlexTG Asset ID#

Total Page Count

B&W Page Count

Color Page Count

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Customer Tools - Request Service/Repair

Equipment ID(s)*

(FlexTG Printer ID Number)

Comments / Parts Description

Equipment Make & Model

Please describe the reason for this service request. What issue needs to be addressed?*

Address

Street Address Address Line 2 City State ZIP Code

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Customer Tools - Request Toner/Supplies

Equipment ID(s)*

(FlexTG Printer ID Number)

Toner Requested*

Please list the toner color & quantity needed. To add additional toner requests, press the (+) button.

Toner Color

Quantity

Address

Street Address Address Line 2 City State ZIP Code

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Recycle Toner

Special Note:

When requesting a PREPAID shipping label to recycle your toner/ink cartridges, you may notice a different name and telephone number populating in the “Sent From” section of the form than what you filled in. This is occurring because there are multiple names and numbers tied to the same address.

We are aware of the problem, and are in the process of fixing the glitch. In the meantime, please disregard the auto populated name and number. Your empty cartridges will still be sent to the appropriate place for proper recycling.

If you are unable to see the form below please click here.

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Message

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Prospective Customer Contact Us Form

What would you like to talk about?*

Name*

First Last

Your Role*

Email*

Phone*

How would you prefer to be contacted?*

Phone

Company*

Industry*

Message

CAPTCHA

Request Services

Customer Tools - Account & Contact Info

Customer Tools - Report an Issue

Customer Tools - Submit Account Updates

Customer Tools - Submit a Meter Read

Customer Tools - Request Service/Repair

Customer Tools - Request Toner/Supplies

Recycle Toner

Message

Prospective Customer Contact Us Form

Software + Services

Customer Center

For Customers