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Konica Minolta Awards Caltronics Team with Pro-Tech Service Award

Dealers Recognized For Service Excellence

RAMSEY, NJ (March 27, 2019) – Konica Minolta Business Solutions USA, Inc. (Konica Minolta) is pleased to announce its Pro-Tech Service Award recipients at the 2019 ceremony. The 145 dealers were honored at a special presentation during the company’s annual dealer conference on March 5, 2019, which took place at the Newport Beach Marriott Resort and Spa in California.

“Congratulations to all our dealers for this outstanding achievement,” said Sam Errigo, Executive Vice President, Sales and Business Development. “The Pro-Tech program is a rigorous process, and Konica Minolta recognizes and appreciates their exceptional commitment to customer support and satisfaction.”

The Pro-Tech program requires that dealers complete strict training and servicing criteria to ensure they are providing the best customer and product support for their Konica Minolta devices in the field. Pro-Tech dealers must also allow random inspections of their Konica Minolta products at customer locations to verify that products are well-maintained and customers are satisfied with the level of service.

The Pro-Tech designation identifies dealers with exceptional dedication to delivering professional, reliable service and maximum performance for Konica Minolta’s award-winning lines of digital imaging products. To earn the Pro-Tech standard, each element of the dealers’ operations are evaluated, including management skills, inventory control systems, technical expertise, dispatch systems and customer satisfaction ratings.

By becoming part of this elite group of experts, Konica Minolta dealers are able to provide the services of Pro-Tech certified technicians to all their customers – raising the standard of customer service and assuring customers that they can Count on Konica Minolta for all their document imaging and solution needs.

Click here for a listing of the 2017-18 Pro-Tech Service Award recipients.

SOURCE: Konica Minolta

Caltronics Pro-Tech Service Award Recipients

Caltronics Business Systems is proud to recognize the service managers honored with the Konica Minolta Pro-Tech service award. The recipients are respected members in the field and have maintained the title for numerous years – All valuable members of the Caltronics team.

  • Delmer Brantley (Sacramento, CA) – 14 years
  • Danny Serrano (Irvine, CA) – 13 years
  • Raj Prasad (Irvine, CA) – 12 years
  • John Marquez (Fresno, CA) – 11 years
  • Kevin Griffin (Pleasanton, CA) – 11 years
  • Mike Gaitan (Tempe, AZ) – 10 years
  • Raj Prasad (Sunnyvale, CA) – 8 years
  • Alvaro Almira (Sunnyvale, CA) – 7 years

About Konica Minolta

Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the Workplace of the Future™ with its expansive smart office product portfolio from IT Services (All Covered), ECM, Managed Print Services and industrial and commercial print solutions. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for 12 consecutive years, and is proud to be ranked on the Forbes 2017 America’s Best Employers list. The World Technology Awards recently named the company a finalist in the IT Software category. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for six consecutive years. It partners with its clients to give shape to ideas and work to bring value to our society. Click here more information and follow Konica Minolta on Facebook, YouTube, and Twitter.

About Flex Technology Group

Flex Technology Group provides customized office technology solutions for national and leading-edge regional companies. The company focuses on print, document management, document production and managed IT solutions, representing industry-leading suppliers such as Canon, Ricoh, Konica Minolta, HP, Lexmark and various software solutions. FTG services almost 20,000 customers nationally.

About Caltronics Business Systems

Since 1975, Caltronics has been providing California with leading-edge technology and award-winning service in the document management and software solutions industry. Caltronics is a family owned and operated company with offices throughout California and Arizona (Infincom) to serve you locally and nationwide. Today Caltronics and Infincom offer the most advanced digital copiers, high-speed color printers and copiers, multifunctional devices, fax and scanning systems, and document management software available. In fact, Caltronics has sold and installed more digital systems than any other independent dealer in the United States.

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