One of the largest accounting firms in the southern U.S. had been using Xerox for years to manage its extensive fleet of printers. However, as the firm grew and their needs evolved, it became evident that their print management system required an update to support their increasing operational demands and technological advancements. 

The Challenge: A Growing Firm with Outdated Solutions 

With over 2,000 employees across 13 locations, this firm faced growing complexity in managing their print environment. Their previous print setup was a mix of Xerox and other manufacturers that no longer met their needs for efficient device management, especially during high-pressure periods like tax season when uptime and fast service are crucial. 

The firm also struggled with a non-coterminous agreement that lacked structure and left them locked into outdated processes, ultimately creating inefficiencies and frequent service disruptions. 

The Solution: FlexPrint’s Approach 

FlexPrint, part of the Flex Technology Group family, stepped in to address these issues head-on. After thoroughly evaluating the firm’s system, FlexPrint introduced several key improvements: 

• Consolidated Agreements: The firm moved to a single coterminous agreement, streamlining billing and eliminating the confusion of managing multiple vendors. 

• Fleet Optimization: FlexPrint reduced the number of printers to better align with actual usage, cutting down excess devices that were unnecessarily driving up costs. 

• Introduction of PrinterLogic: This software simplified device management and eliminated the need for print servers, boosting both security and efficiency. 

FlexPrint’s solution also addressed the firm’s concerns about a large-scale implementation by referencing similar successful projects within the accounting industry. 

The Results: Measurable Improvements 

With these strategic changes, the firm experienced several tangible benefits: 

• Cost Savings: Optimizing the printer fleet and standardizing processes led to significant cost reductions. 

• Enhanced Device Uptime: Improved service responsiveness and timely toner replenishment that were critical during high-volume periods like tax season, ensured consistent productivity. 

• Better Security and Workflow Efficiency: The integration of PrinterLogic enhanced the firm’s security measures while simplifying operations. 

Moving Forward 

For this accounting firm, the goal was to find practical solutions to everyday operational challenges and ultimately reduce print-related costs. FlexPrint’s tailored approach allowed them to achieve measurable improvements without unnecessary disruption. Additionally, ongoing support ensures that their print environment remains optimized as their business evolves.