Specialty Hospital Secures 2,200+ Print Devices

Specialty Hospital Secures 2,200+ Print Devices with Flex Technology Group

The Challenge: Securing a Growing Print Fleet

A renowned specialty hospital faced a critical challenge in managing and protecting an extensive print fleet across multiple offices. With over 2,200 devices and ongoing growth, the hospital needed a vendor-agnostic solution to ensure 24/7 monitoring, rapid issue resolution, and strict HIPAA compliance.

Protecting PHI (Protected Health Information) was a top priority, as any data breach could lead to substantial fines, regulatory scrutiny, and compromised patient trust- making print security essential.

The Solution: A Tailored, Scalable Security Partnership

In December 2023, the hospital partnered with Flex Technology Group (FlexTG) to implement Symphion Print Fleet Cyber Security as a service, a comprehensive solution designed specifically for their needs.

FlexTG provided detailed inventory reporting for up to 200 devices and established a Base Model Gold Standard for 10 devices to set benchmarks for security and performance. Firmware updates addressed potential vulnerabilities, while 24/7 monitoring and automated issue resolution ensured maximum uptime and rapid response to threats.

Additionally, FlexTG’s vendor-agnostic approach allowed the hospital to maintain a diverse fleet of devices from multiple manufacturers. By securing every device that handled sensitive documents, the solution helped safeguard PHI and maintain HIPAA compliance. The solution was scalable, supporting growth while keeping security and compliance standards intact.

Implementation in Action: Collaboration and Precision

FlexTG collaborated closely with the hospital’s IT team, leveraging expertise in network and system administration. A dedicated contact was provided to streamline communication and decision-making.

The implementation process included completing hardware and setup requirements ahead of time, establishing a baseline inventory of networked print assets, and testing and activating devices according to the hospital’s approval process. Detailed reporting throughout the testing and turn-up phases ensured transparency and alignment with agreed-upon standards.

Results: Improved Security, Compliance, and Efficiency

Since deploying FlexTG’s Symphion solution, the hospital has seen measurable improvements in print fleet management and security:

Enhanced visibility into the print fleet through detailed inventory reports, enabling proactive maintenance and optimization
Strengthened security posture with Gold Standards and firmware updates, reducing the risk of data breaches and HIPAA violations
Minimized downtime through 24/7 monitoring and automated remediation
HIPAA compliance maintained, protecting PHI and avoiding costly fines while safeguarding organizational reputation

The scalability of FlexTG’s solution has allowed the hospital to grow its print fleet while maintaining high levels of security and manageability.

Implementation Cycle

1. Inventory & Baseline

FlexTG and the hospital’s IT team established a full device inventory to gain complete visibility across the print fleet.

2. Firmware & Gold Standards

Security benchmarks and firmware updates were applied to eliminate vulnerabilities and align all devices with compliance standards.

3. 24/7 Monitoring & Automated Resolution

Continuous monitoring enabled rapid issue detection and resolution, minimizing downtime and preserving uptime.

4. Reporting & Optimization

Regular reports provided transparency and insights that supported ongoing performance and security improvements.

Future Focus: Expanding Security and User Control

Looking ahead, the hospital plans to implement LRS secure printing across all devices. This system ensures that sensitive documents are only released when an authorized user authenticates at the printer using a badge, PIN, or login.

By combining this authentication with FlexTG’s monitoring and security protocols, the hospital will further protect patient information and maintain HIPAA compliance while providing a consistent, secure printing experience for all users.

Moving forward, FlexTG will continue to support the hospital’s print fleet security needs and provide expert guidance on best practices. This ensures the hospital can confidently manage growth while keeping patient information safe and maintaining operational efficiency.