Since their founding in 1969, a popular American burger chain with over 550 locations across the U.S. and Canada has faced operational challenges in effectively managing its print infrastructure across their many locations.  

To maintain service quality and continue expanding, the chain needed better control over its printing fleet, improved visibility into operations, and clearer communication across locations. 

The Challenge: Service and Communication Gaps 

The company’s former managed print services provider faced significant challenges, particularly with fleet management inefficiencies that resulted in delayed service turnaround times. 

Additionally, the chain had limited insight into how well operations were running and experienced poor communication with their provider. Finding a partner who could manage these tasks with minimal involvement from the chain was essential. 

The Solution: FlexPrint’s National Support Model 

FlexPrint, part of the Flex Technology Group, offered a solution tailored to the company’s needs. They introduced a single-source national coverage model to support all locations, which helped reduce service response times and improve fleet efficiency.  

FlexPrint also implemented enhanced reporting tools, giving the chain much-needed transparency into its operations. Communication between the chain and the provider saw significant improvements. 

Key Benefits of the FlexPrint Partnership: 

• Time Efficiency: Improved workflows saved time across all locations. 

• Enhanced Reporting: The company gained valuable insights into fleet performance. 

• Ease of Partnership: FlexPrint required minimal oversight, making the working relationship smooth and efficient. 

• Greater Transparency: Clearer reporting made fleet operations more transparent and manageable.

Best Suited For: 

This type of solution is ideal for large restaurant chains or companies with multiple locations that need improved fleet management with minimal day-to-day involvement. A single-source national coverage model is especially suited for businesses that prioritize clear communication and operational transparency. 

A Collaborative Approach 

This partnership was about finding a shared approach that aligned with the company’s long-term operational goals. By handling the behind-the-scenes logistics, FlexPrint enabled the burger chain to remain focused on their core business functions. 

This partnership shows how a well-aligned managed print solution can enhance efficiency, communication, and transparency. By aligning service goals and fostering collaboration between the provider and client, businesses can achieve a more streamlined, cost-effective, and reliable print management solution.