Overview: Print Challenges at a Growing Funeral Home Network

A national network of funeral homes, expanding across the U.S. with more than 95 locations, faced increasingly complex challenges managing disparate printing leases, inefficient workflows, and a lack of visibility across its print environment.  

Flex Technology Group partnered with the organization to centralize and simplify their print infrastructure, reduce costs, and enhance operational reliability- critical for a business where equipment uptime is essential to serving families with care and professionalism. 

Challenges: Fragmented Print Infrastructure and Operational Inefficiencies

Accelerated growth through acquisitions created several print-related challenges. Each acquired location had its own unmanaged leases, vendors, and hardware, resulting in a disjointed print infrastructure. Corporate leadership lacked insight into existing devices, usage patterns, and print volumes.  

Many locations had underutilized expensive A3 devices (11×17 printing), creating overcapacity and inefficiency. Inconsistent tagging and multiple third-party vendors caused service delays and confusion. Print downtime was unacceptable due to the critical role of printed materials in funeral operations. 

The FlexTG Solution: Managed Print Services for Nationwide Funeral Home Operations

Flex Technology Group implemented a customized managed print services program to address the company’s unique challenges. The process began with a nationwide assessment, inventorying and reviewing every location’s devices, leases, and usage patterns. 

The print fleet was optimized by replacing outdated hardware with modern, right-sized devices, reducing A3 devices from 73 to 10 and A4 devices from 268 to 154. All leases were consolidated under a single agreement with FlexTG, eliminating fragmented contracts. Additionally, FMAudit was deployed across all locations to provide real-time access to print usage, status, and inventory. 

Reliable nationwide service was ensured with a 98% uptime guarantee and next-business-day response, supported by performance SLAs and financial penalties for underperformance. The solution was implemented in a phased, state-by-state approach to ensure a smooth rollout and rapid resolution of any unknown devices or challenges.