Luxury Automotive Group Modernizes Print Infrastructure Across 16 Locations with FlexTG
Client Profile: Multi-Location Luxury Automotive Dealer Group
This organization is a privately held luxury automotive group operating 16 dealership locations across Northern California, supported by collision centers and a corporate headquarters. The group manages a large, distributed footprint with significant print demand, exceeding 300,000 monthly impressions across the enterprise.
The Challenge: Billing Friction and a Fragmented Print Environment
Despite a 20-year relationship with their previous vendor, the organization’s print environment had become increasingly difficult to manage at scale. Billing inconsistencies created friction at the executive level, making it difficult to reconcile invoices and understand true costs. This lack of clarity and responsiveness ultimately eroded confidence in the program.
At the same time, the environment lacked standardization. The fleet consisted of a mix of devices from different vendors, creating complexity for IT teams responsible for managing drivers, deployments, and ongoing support. Many devices had also been purchased independently outside of a centralized strategy, resulting in higher cost-per-page and inconsistent performance.
The organization also had limited visibility into print usage and fleet performance, having never received structured reporting or quarterly business reviews in over two decades with their previous provider. Security concerns added further urgency following prior system disruptions, increasing the need for a more secure and controlled print environment.
The Path to Partnership: Strategic Alignment
A key catalyst was the need to modernize faxing infrastructure. As a healthcare provider, faxing remained critical to daily operations, yet the existing environment could not support a digital fax solution. Some devices could integrate with a back-end console while others could not.
FlexTG presented a path forward: a standardized enterprise fleet with back-end console capabilities to support digital fax integration and future workflow enhancements. This was not just a hardware refresh, it was the foundation for a scalable, evolving infrastructure.
The Approach: Data-Driven Assessment and Fleet Optimization
FlexTG conducted a comprehensive Managed Print Services assessment across all dealership locations, collision centers, and corporate offices. This included on-site evaluations and detailed analysis of device usage, print volumes, and infrastructure performance. The assessment identified clear opportunities to simplify and standardize the environment, while aligning device capabilities more closely with actual business needs.
One key finding revealed that despite maintaining multiple A3 devices across locations, the organization was producing only 115 ledger-size impressions per month, indicating that much of the fleet was oversized and adding unnecessary cost. FlexTG developed a detailed, data-driven analysis outlining usage patterns, device performance, and optimization opportunities, providing a level of visibility the organization had not previously experienced. Based on these findings, FlexTG recommended a full fleet refresh supported by a centralized MPS program focused on standardization, cost control, improved visibility, reduced IT involvement, and enhanced security.
The Solution: Centralized Print Management with Full Fleet Refresh
FlexTG implemented a 60-month Total Print Management Agreement that included a full refresh of the organization’s fleet with 234 standardized HP devices. The solution consolidated all print-related costs, including equipment, service, supplies, and maintenance, into a single monthly invoice, simplifying financial management and eliminating billing discrepancies.
The new print environment introduced real-time visibility through FlexTG’s client portal, enabling proactive management of fleet performance, service activity, and supply usage. Automated supply fulfillment reduced manual intervention, while guaranteed service response times improved uptime and reliability across all locations. Standardizing the fleet eliminated the need to manage multiple manufacturers and drivers, significantly reducing the burden on internal IT teams and creating a more consistent, scalable print infrastructure.
Results: Improved Visibility, Reduced Costs, and Simplified Operations
The impact was immediate and measurable:
- $39,000+ Annual Cost Savings through fleet optimization
- $195,000 Total Term Savings over the 60-month agreement
- Standardized Fleet of 234 Devices replacing a fragmented multi-vendor environment
- Color Cost-Per-Page Reduced by nearly 50% on key devices
- Single Consolidated Invoice improving billing transparency and reconciliation
- Automated Supply Fulfillment reducing manual workload and toner waste
Ongoing Optimization and Strategic Partnership
With a centralized print environment now in place, the organization is positioned to scale more efficiently as new locations are added. FlexTG continues to provide ongoing optimization through regular business reviews, performance reporting, and strategic guidance. This partnership enables the organization to move from a reactive print environment to a proactive, data-driven approach that supports long-term operational efficiency and growth.