FlexTG-Black

Leading Logistics Client Saves 36% on Print Costs and Improves Operational Visibility with MPS

Company Overview

A national logistics and transportation provider with operations in more than 40 states had experienced rapid growth following its IPO. Over the course of five years, the company acquired 28 businesses, expanding to more than 2,000 employees and generating $2.5 billion in annual revenue. However, this expansion created significant complexity across its operations- including its print environment.

Business Challenge

As the organization scaled, each acquired business unit maintained its own print processes, devices, and procurement agreements. Nearly 20% of the company operated under separate contracts, many of which involved aging devices inherited from legacy vendors. Supply chain disruptions led employees to purchase supplies outside of approved channels, further eroding cost control and consistency.

The corporate IT team lacked visibility into the broader print infrastructure. Without centralized oversight, print management varied widely between units, resulting in underutilized equipment, uncontrolled color printing, and fragmented billing. Downtime from outdated hardware impacted critical processes such as generating delivery paperwork, affecting operational performance and customer service.

Strategic Solution

To bring consistency and control to the print environment, the company partnered with Flex Technology Group to implement a comprehensive managed print services program across all business units. FlexTG began with a full assessment, revealing inefficiencies, underutilized devices, and widespread cost leakage.

The solution involved replacing legacy equipment with Canon devices, offering lower total cost of ownership and higher reliability. Desktop printers were reduced and print jobs were consolidated in warehouse locations to improve efficiency. PaperCut software was implemented to enable rules-based printing, curb unnecessary color output, and offer full visibility into print activity across the enterprise.

Procurement was centralized by moving all toner and supply sourcing to a single-vendor model. Billing was simplified with a single invoice broken out by GL code, giving leadership full financial transparency and reducing administrative overhead.

Results

  • 36% reduction in overall print spending
  • 40% reduction in desktop printer footprint
  • Improved device uptime, reducing delays in producing critical delivery paperwork
  • Single invoice across all business units with GL-level billing visibility
  • Elimination of aging devices, improving sustainability metrics
  • Standardized print environment, improving the end-user experience for employees and drivers

Impact and Future Outlook

With a unified print infrastructure now in place, the logistics client has gained control over spending, improved reliability across locations, and created a foundation for future growth. Corporate IT now has end-to-end visibility and centralized management capabilities that support operational consistency.

Future initiatives may include enhanced document security, automation of workflows, and production print solutions to support high-volume needs. The print strategy, initially focused on reducing costs, has evolved into a broader transformation, positioning the company for continued scale and efficiency.

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