flex technology group

A Tale of Transformation: How a Legal Firm Overcame Printing Challenges​

The legal firm’s journey wasn’t just about printers; it was about resilience, adaptability, and the pursuit of excellence


In the bustling heart of Nashville, Tennessee, a prominent legal firm stood at the crossroads of tradition and innovation. With over 700 attorneys spread across offices in the U.S., London, Asia, and the Middle East, this legal powerhouse faced a unique challenge—one that would test their mettle and redefine their operational landscape.

The Challenge

The firm’s printing infrastructure resembled a sprawling labyrinth. Across their 13 U.S. offices, a fleet of aging printers hummed with inefficiency. The lack of visibility and coordination between local vendors managing the corporate fleet only compounded the problem. Contracts stretched like ancient scrolls, binding the firm to outdated devices and cumbersome processes.

The IT team grappled with questions: How could they streamline device management? How could they breathe new life into their printing ecosystem? And most importantly, how could they do it without disrupting the firm’s core operations?

The Strategic Solution

Enter FlexPrint, a technology solutions provider specializing in managed print services. Their mission: to untangle the web of printers, boost efficiency, and usher the legal firm into a new era of productivity.

  1. Nationwide Managed Plan:

    • FlexPrint proposed a bold move—to acquire the firm’s entire printer fleet. The original 36-month deal paved the way for internal rentals, allowing flexibility for 60-month terms when adding new equipment.
    • Standardization became the cornerstone. Across all U.S. offices, 150 devices received a facelift, aligning them with modern standards.
  2. Centralized Support and Coverage:

    • A unified support system emerged, transcending geographical boundaries. No longer were IT managers isolated; they had a single source for troubleshooting and maintenance.
    • Consistent service became the norm, whether attorneys printed in New York or London.
  3. Equipment Refresh and Maintenance:

    • The old guard made way for sleek, efficient models. Printers were rejuvenated, their service life extended.
    • In the heart of Washington, D.C., problematic devices received a much-needed upgrade.

Tangible Outcomes

The transformation bore fruit:

  • Enhanced IT Efficiency:

    • Local IT managers shed their print management burdens. Freed from the minutiae, they focused on supporting attorneys—the lifeblood of the firm.
    • The hum of printers no longer drowned out strategic discussions.
  • Vendor Consolidation:

    • A single vendor streamlined operations. No longer did the firm juggle multiple contracts and conflicting processes.
    • Integration became seamless, like harmonizing a symphony.
  • Cost Savings:

    • Dollars saved, trees spared. Streamlined processes translated into tangible financial benefits.
    • The firm’s commitment to sustainability echoed through every printed page.


The legal firm’s journey wasn’t just about printers; it was about resilience, adaptability, and the pursuit of excellence. FlexPrint’s success study had illuminated a path—a path the firm walked with renewed vigor.

As the ink dried on their new 60-month contract, the legal firm stood taller. Their story whispered through the corridors of legal history—a tale of transformation, inked in efficiency and bound by progress.

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