Global Manufacturer Reduces Annual Print Spend by 20%
A diversified global manufacturer faced significant inefficiencies in its print infrastructure across 15 locations. With 125 unique device models and an average fleet age of 11 years, the company was dealing with mounting service demands, inconsistent performance, and rising overage costs. The outdated environment generated 110 annual service calls and averaged over 324,000 pages printed monthly — all contributing to an unsustainable level of spending.
The organization needed a more modern, cost-effective print management solution that would enhance visibility, reduce service disruptions, and control expenses.
Implementing a Consolidated, Fixed-Cost Print Strategy
To address these challenges, the company partnered with Flex Technology Group to modernize and standardize its print environment. The renewal plan introduced a consolidated fleet, reducing the number of unique models from 125 to 78 and lowering the average device age to just 7 years. This strategic redesign positioned the company to achieve long-term savings and greater operational stability.
In addition to rationalizing the fleet, FlexTG implemented a fixed monthly billing model and increased the number of supported locations from 15 to 16 with the addition of Air Tech. The transition simplified billing and forecasting while also reducing projected service calls from 110 to 78 annually — a 29% improvement in service efficiency.
Real-time usage data guided strategic device placement, revealing that the top four locations—Banjo, West Henrietta, Rohnert Park, and Oak Harbor—accounted for 85% of color device volume. This insight allowed FlexTG to right-size device deployment and begin phasing out unsupported hardware, such as the aging C26066 and C54953 models, which no longer received firmware updates from the manufacturer.
Results: Spend Reduction, Improved Uptime, and Proactive Service Management
The solution delivered both immediate and long-term value across the company’s operations:
- Annual print-related spend was reduced by 20%
- Fleet complexity was significantly reduced, improving maintenance speed and device performance
- Fixed billing created predictable budgeting and eliminated unexpected overages
- Locations gained access to newer devices with up-to-date firmware and longer remaining service life
By partnering with Flex Technology Group, the company successfully transitioned from a decentralized, aging print environment to a streamlined, data-driven infrastructure. With modern hardware, proactive support, and predictable cost control in place, the organization is now well-positioned to scale efficiently while maintaining a high level of service across its 15 locations.
Service call volume
Annual Spend Reduction
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