Retail Giant's Print Service Transformed

With over 850 locations, a significant print service challenge loomed. The retailer’s fleet of color desktop MFPs, managed by another service provider, was a legacy system that no longer fit the vibrant future they envisioned. The machines, one per store, churned out signs, training documents, and reports, with color usage dominating the print volume.

FlexTG leveraged a service-centric solution and reimagined the retailer’s print management, boosting their Service Level Agreements by an astonishing 300%. The response and resolution time, once a sluggish three weeks, was now a swift next-business-day affair, transitioning from a depot model to a more efficient on-site model.

The transformation was as vivid as the retailer’s colorful prints. Cost savings improved to 24%, and a strategic vision for reducing color print volume was set in motion. FlexTG’s device-as-a-service model promised a fleet refresh while keeping costs steady, painting a picture of sustainability and fiscal prudence to stakeholders.