Standardizing Print at Scale: How FlexTG Enabled Seamless Growth Across 600+ Automotive Service Centers

Client Profile: National Growth Through Acquisitions

This leading automotive service platform is one of the fastest-growing automotive repair networks in the United States, expanding from six locations in Tucson, Arizona to more than 600 service centers nationwide. Through an aggressive acquisition strategy adding over 100 locations annually, the organization took over a decentralized network of automotive repair shops under multiple regional brands.

The Challenge: Fragmented Infrastructure Limited Scalability

Rapid acquisition created a fragmented print environment. Each newly acquired brand introduced different devices, vendors, billing processes, and service workflows. Corporate IT lacked centralized visibility into fleet status, supply levels, service history, and total print-related spending. Billing was distributed across multiple vendors, limiting transparency and complicating accounting processes.

The support model was also largely reactive. Store employees were responsible for ordering toner and placing service calls, often waiting several days for resolution. Non-standardized hardware required varied drivers, configurations, and training, increasing inefficiencies across the network. Additionally, the demanding automotive shop environment, with dust, debris, and temperature fluctuations, accelerated equipment wear and contributed to frequent service interruptions.

As the organization surpassed 400 locations, leadership recognized that print infrastructure had become a barrier to scale rather than a supporting function. The company sought complete fleet visibility, hardware standardization under a single vendor, automated supply management, proactive service to reduce downtime, and simplified consolidated billing. Most importantly, leadership aimed to eliminate store-level responsibility for print management so employees could remain focused on customer service.

The FlexTG Solution: Enterprise Managed Print Services (MPS) Built for Scale and Automation

FlexTG standardized hardware under a single enterprise-grade manufacturer eliminating compatibility issues, reducing support complexity, and accelerating onboarding for newly acquired locations. Devices were pre-configured to corporate specifications and shipped ready for plug-and-play installation, enabling rapid deployment for newly acquired stores without requiring on-site IT involvement.

An enterprise MPS portal was implemented to provide real-time visibility into device health, usage, supply levels, and service activity across all locations. Automated toner fulfillment, using predictive monitoring to trigger shipments before supplies run low, was also deployed, eliminating manual ordering and preventing stockouts. All consumables and services now flow through a single national contract, replacing the fragmented vendor relationships.

FlexTG also implemented proactive alert monitoring to identify potential issues before failure occurs. Service calls are now generated automatically, reducing downtime and removing the burden from store employees. This structured rollout coordination ensures seamless integration of more than 100 new locations each year.

The Results

Scale & Growth

The organization more than tripled its managed footprint while maintaining operational consistency:

• Locations supported increased from 165 to 600+
• Devices under management expanded from 180 to 540+
• 100+ acquisitions onboarded annually with no deployment disruption

Operational Improvements

Standardization and automation significantly reduced manual effort while improving service responsiveness:

• 95% reduction in manual operator processes
• 20% reduction in print-related costs per store
• 3.5-hour average service resolution time sustained

Financial Impact

Centralized billing and reporting provided leadership with clearer visibility and simplified financial management:

• Single consolidated monthly invoice
• Full visibility into print-related expenses

Looking Ahead: Scalable Infrastructure Supports National Expansion

By centralizing visibility, standardizing hardware, automating supplies, and shifting from reactive to proactive service, FlexTG transformed their print management into a scalable enterprise utility. This automotive service organization can now accelerate acquisitions without infrastructure concerns, reduce operational complexity, and keep store teams focused entirely on serving customers.