National Food Retailer Saves on Print Without Compromising
Food Retailer Scales Print Infrastructure Across 200+ Locations with FlexTG
Client Profile: National Food and Retail Leader
A leading national food and retail company with more than 200 locations, including retail stores, distribution centers, manufacturing facilities, and corporate offices, required a scalable, centrally managed print infrastructure to support operational growth.
The company needed a solution that would streamline print operations, reduce IT overhead, and maintain strict security compliance, all while ensuring consistent performance and reliability across hundreds of sites.
The Challenge: Fragmented Print Holding Back Growth
As the organization expanded, its print environment became increasingly difficult to manage. Early deployments were limited to a few printers and copiers, each managed independently, which created operational inefficiencies as the business scaled.
Strict IT security policies prevented the use of standard monitoring tools such as FM Audit due to sensitive customer and credit card data residing on the network. Network-connected devices and USB links frequently caused driver conflicts, forcing IT teams to manually troubleshoot and update devices at multiple locations.
This reactive approach consumed significant IT resources, leaving teams with little capacity to focus on strategic initiatives or support future growth. Additionally, inconsistent equipment across locations contributed to varying performance, unpredictable costs, and workflow interruptions that impacted overall productivity.
The Solution: Scalable, Standardized Print Infrastructure
FlexTG partnered with the reatiler to transform its fragmented print environment into a centralized, fully managed system capable of scaling alongside the business. The initial engagement focused on corporate headquarters, where 50 Kyocera printers and 7 copiers were deployed to establish a strong foundation for a broader rollout.
To address retail locations, FlexTG implemented a pilot program to test compact, enterprise-grade devices in small office environments. By providing the equipment for evaluation and assuming initial risk, the organization was able to validate device performance, footprint, and cost-effectiveness before committing to a full-scale deployment.
After a successful pilot, standardized devices were deployed across all 200+ retail locations. Print environments were consolidated under a single management program, integrating devices, supplies, and service.
Results: Reduced Costs, Boosted Efficiency, and Greater Visibility
The organization achieved measurable improvements in print operations:
- 200+ managed devices deployed across retail locations, with expansion into corporate offices, warehouses, and data centers
- Reduced IT workload through simplified troubleshooting and centralized management
- Lower overall costs compared with unmanaged printer purchases
- Full visibility into print usage, operational needs, and performance metrics
- Enhanced employee experience, with consistent, reliable printing that minimized workflow disruptions
Ongoing Optimization
The partnership continues to evolve as FlexTG works with the organization to refine print management processes. USB and network driver challenges are continually addressed, and billing and reporting workflows are optimized for greater efficiency.
Regular performance reviews and usage analysis identify opportunities to improve cost savings, device placement, and overall system reliability. Through ongoing monitoring and strategic adjustments, the organization maintains a proactive approach to print management, ensuring the environment remains efficient, secure, and scalable as operational demands grow.
Looking Ahead
With a nationwide, centrally managed print infrastructure, the food retailer has shifted from reactive, fragmented operations to a streamlined, reliable system that supports growth across hundreds of locations. By combining strategic planning, scalable technology, and hands-on support, FlexTG enabled the company to scale efficiently while maintaining IT security, reducing costs, and enhancing productivity.